Shipping Policy
Where we ship
We ship within Canada, USA, United Kingdom, Australia, New Zealand, Netherlands and Japan. We do not ship to PO boxes or freight forwarders.
Shipping cost
We ship through FedEx and offer the following options:
Canada
Ship to Shop - Free (where available)
Standard (4-7 business days) – $12 CAD
Orders of $100+ (before tax) – Free standard shipping
USA
Standard (4-7 business days) – $15 USD
Orders of $100+ (before tax) – Free standard shipping
Australia and New Zealand
Express (3-7 business days) - $29 USD
United Kingdom, Netherlands, and Japan
Express (3-7 business days) - $29 USD
*Please note, the recipient is responsible for any taxes, duties and customs charges for orders.We does not determine these charges or receive the funds collected. Fedex may reach out for you to fill out a form to release your order.
Shipping times start once an order has left our warehouse. Orders are generally processed and shipped within two business days (pending credit verification). Processing times do not include Saturdays, Sundays, Wednesdays, Thursdays or holidays. Delivery times do not include Saturdays, Sundays and holidays.
Tracking your order
Once a purchase has been made on our website, an email confirmation will be sent to the email address provided at checkout. Another email containing your tracking number will be sent once your order has been shipped and is en route to your door. Your tracking number is also available in your account.
Lost or damaged items
Contact our customer service immediately with any issues or concerns regarding your order- include a photo in the email if it is regarding a damaged item. Please note we are not liable for lost or missing packages that show successful delivery to the address submitted on the order.
Order change & cancellations
We process orders very quickly and therefore are not able to modify or cancel any orders that have been placed and confirmed. Please ensure the correct size, colour and product(s) are in the cart and carefully review all shipping details before submitting an order. We only responsible for processing and fulfilling orders according to the original submission with the information provided by the customer at the time of purchase.
Shipping Policy
Where we ship
We ship within Canada, USA, United Kingdom, Australia, New Zealand, Netherlands and Japan. We do not ship to PO boxes or freight forwarders.
Shipping cost
We ship through FedEx and offer the following options:
Canada
Ship to Shop - Free (where available)
Standard (4-7 business days) – $12 CAD
Orders of $100+ (before tax) – Free standard shipping
USA
Standard (4-7 business days) – $15 USD
Orders of $100+ (before tax) – Free standard shipping
Australia and New Zealand
Express (3-7 business days) - $29 USD
United Kingdom, Netherlands, and Japan
Express (3-7 business days) - $29 USD
*Please note, the recipient is responsible for any taxes, duties and customs charges for orders.We does not determine these charges or receive the funds collected. Fedex may reach out for you to fill out a form to release your order.
Shipping times start once an order has left our warehouse. Orders are generally processed and shipped within two business days (pending credit verification). Processing times do not include Saturdays, Sundays, Wednesdays, Thursdays or holidays. Delivery times do not include Saturdays, Sundays and holidays.
Tracking your order
Once a purchase has been made on our website, an email confirmation will be sent to the email address provided at checkout. Another email containing your tracking number will be sent once your order has been shipped and is en route to your door. Your tracking number is also available in your account.
Lost or damaged items
Contact our customer service immediately with any issues or concerns regarding your order- include a photo in the email if it is regarding a damaged item. Please note we are not liable for lost or missing packages that show successful delivery to the address submitted on the order.
Order change & cancellations
We process orders very quickly and therefore are not able to modify or cancel any orders that have been placed and confirmed. Please ensure the correct size, colour and product(s) are in the cart and carefully review all shipping details before submitting an order. We only responsible for processing and fulfilling orders according to the original submission with the information provided by the customer at the time of purchase.
This is a standardised guide to give you an idea of what size you will need, however some brands may vary from these conversions.
Ready to Wear Clothing
Size | XXS - XS | XS - S | S - M | M - L | L - XL | XL - XXL |
---|---|---|---|---|---|---|
UK | 6 | 8 | 10 | 12 | 14 | 16 |
US | 2 | 4 | 6 | 8 | 10 | 12 |
Italy (IT) | 38 | 40 | 42 | 44 | 46 | 48 |
France (FR/EU) | 34 | 36 | 38 | 40 | 42 | 44 |
Denmark | 32 | 34 | 36 | 38 | 40 | 42 |
Russia | 40 | 42 | 44 | 46 | 48 | 50 |
Germany | 32 | 34 | 36 | 38 | 40 | 42 |
Japan | 5 | 7 | 9 | 11 | 13 | 15 |
Australia | 6 | 8 | 10 | 12 | 14 | 16 |
Korea | 33 | 44 | 55 | 66 | 77 | 88 |
China | 160/84 | 165/86 | 170/88 | 175/90 | 180/92 | 185/94 |
Jeans | 24-25 | 26-27 | 27-28 | 29-30 | 31-32 | 32-33 |